There will be many scenarios for the email sending issue in Magento.
- Check if email sending is completely disabled in Magento: System => Configuration =>System tab ... Under Mail Sending Settings sub section "Disable Email Communications" should be set to NO
- Does Magento sending other native emails (new registration, order confirmation etc)?
- Check if the email sending is enabled for shipments in Magento admin: System => Configuration => Sales Emails => Shipment Comments should be enabled (By default it is enabled)
- Is Magento using any extension to send the emails? If this is the case click here
- If Magento is not using any extension to send the emails then we need to check the server whether it is supporting the email sending or not.
- If the issue is in 1.3.1 version then the solution will be found here
I am looking for resolve this issue and got it thanks for sharing..
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